Terms of Service

1. Acceptance of Terms

By accessing or using Signature Africa Digital Bank's services, mobile application, or website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Signature Africa Digital Bank, a financial institution licensed by the Central Bank of Nigeria (CBN) and insured by the Nigeria Deposit Insurance Corporation (NDIC).

2. Definitions

• "Bank," "we," "us," "our" refers to Signature Africa Digital Bank
• "Customer," "you," "your" refers to any individual or entity using our services
• "Services" includes all banking products, digital platforms, and financial services we provide
• "Account" means any deposit, loan, or investment account you maintain with us
• "Digital Channels" includes our mobile app, website, and online banking platforms

3. Eligibility and Account Opening

3.1 Eligibility Requirements

• You must be at least 18 years old to open an account
• You must be a Nigerian citizen or legal resident
• You must provide valid identification and complete our KYC process
• You must have a valid Bank Verification Number (BVN)

3.2 Account Opening Process

Account opening is subject to our approval and compliance with regulatory requirements. We reserve the right to decline any application or close accounts that do not meet our standards or regulatory obligations.

4. Use of Services

4.1 Authorized Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for:

• Maintaining the confidentiality of your login credentials
• Notifying us immediately of any unauthorized access
• Ensuring all information provided is accurate and up-to-date
• Complying with all applicable laws and regulations

4.2 Prohibited Activities

You may not use our services for:

• Money laundering, terrorism financing, or other illegal activities
• Fraudulent transactions or identity theft
• Violating any laws or regulations
• Interfering with our systems or security measures
• Creating multiple accounts without authorization

5. Fees and Charges

Our current fee schedule is available on our website and mobile app. We reserve the right to modify fees with 30 days' notice. Fees may include but are not limited to:

• Account maintenance fees
• Transaction fees
• ATM usage fees
• International transfer fees
• Overdraft fees
• Card replacement fees

6. Digital Banking Services

6.1 Mobile App and Online Banking

Our digital channels provide 24/7 access to your accounts, subject to system maintenance and availability. Features include account monitoring, transfers, bill payments, and customer support.

6.2 System Availability

While we strive for continuous availability, we do not guarantee uninterrupted service. We may suspend services for maintenance, security updates, or technical issues with reasonable notice when possible.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with Nigerian data protection laws and international best practices.

8. Security

8.1 Our Security Measures

• 256-bit SSL encryption for all transactions
• Multi-factor authentication
• Real-time fraud monitoring
• Secure data centers with 24/7 monitoring

8.2 Your Security Responsibilities

• Keep your login credentials confidential
• Use strong, unique passwords
• Log out of your account when finished
• Report suspicious activity immediately
• Keep your contact information updated

9. Liability and Disclaimers

9.1 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services.

9.2 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

10. Account Closure and Termination

10.1 Voluntary Closure

You may close your account at any time by providing written notice. Outstanding obligations must be settled before closure.

10.2 Involuntary Closure

We may close your account for violations of these Terms, suspicious activity, regulatory requirements, or business reasons with appropriate notice.

11. Dispute Resolution

11.1 Internal Resolution

We encourage customers to contact our customer service team first to resolve any disputes or complaints.

11.2 External Resolution

If internal resolution is unsuccessful, disputes may be escalated to the Consumer Protection Department of the Central Bank of Nigeria or resolved through arbitration under Nigerian law.

12. Regulatory Compliance

We operate under the supervision of the Central Bank of Nigeria and comply with all applicable banking laws, anti-money laundering regulations, and consumer protection requirements. Your deposits are insured by NDIC up to the maximum limit.

13. Changes to Terms

We may modify these Terms at any time with 30 days' notice through our digital channels or direct communication. Continued use of our services after such notice constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any legal proceedings shall be conducted in the appropriate courts of Nigeria.

15. Contact Information