Privacy Policy

1. Introduction

Signature Africa Digital Bank ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital banking services, mobile applications, and website. We are licensed by the Central Bank of Nigeria (CBN) and insured by the Nigeria Deposit Insurance Corporation (NDIC).

2. Information We Collect

2.1 Personal Information

• Full name, date of birth, and government-issued identification numbers
• Contact information including address, phone number, and email address
• Employment information and income details
• Bank Verification Number (BVN) and other financial identifiers
• Biometric data for identity verification

2.2 Financial Information

• Account balances and transaction history
• Payment and transfer details
• Credit history and loan information
• Investment portfolio and trading activities

2.3 Technical Information

• Device information and unique identifiers
• IP address and location data
• App usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and maintain your banking accounts and services
• Process transactions and payments
• Verify your identity and prevent fraud
• Comply with regulatory requirements and legal obligations
• Improve our services and develop new products
• Send important account notifications and updates
• Provide customer support and respond to inquiries
• Conduct risk assessment and credit evaluation

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Regulatory Compliance: With CBN, NDIC, EFCC, and other regulatory authorities as required by law
• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by court orders, subpoenas, or other legal processes
• Fraud Prevention: With credit bureaus and fraud prevention agencies
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Employee background checks and security training
• Compliance with international security standards (ISO 27001)

6. Your Rights

Under Nigerian data protection laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of data processing
• Restriction: Request limitation of data processing

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure as required by CBN regulations. Transaction records are maintained for 10 years for audit and compliance purposes.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our services
• Functional Cookies: Remember your preferences and settings
• Security Cookies: Protect against fraud and unauthorized access

9. International Transfers

Your data is primarily stored and processed within Nigeria. If we need to transfer data internationally for service provision or regulatory compliance, we ensure appropriate safeguards are in place, including data transfer agreements and adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our app, website, or email. Your continued use of our services after such notification constitutes acceptance of the updated policy.

12. Contact Information